Returns
  • We have a 7-day return policy. After 7 days of delivery, we will not be able to process your return or offer a refund. 
  • To be eligible for a return, the product must be in its original packaging and must be in the same condition as it was delivered to you. We conduct a quality check before shipping the product to you. 
  • Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We do not accept products that are intimate, sanitary, hazardous, or flammable (liquids or gases) in nature. 
Additional non-returnable items: The following items cannot be returned
  • Gift cards
  • Downloadable software products
  • Some health and personal care items
Processing Returns
  • To process your return, we require a receipt or proof of purchase. You will receive an invoice when the product is delivered and an email when you place the order online. 
  • The product needs to be returned to Fizz Express and not the manufacturer of the product.
  • FizzExpress takes ownership of incorrect shipments. If you have received an incorrect product, please contact us at customersupport@fizzexpress.com along with a photo of the incorrect product and your order ID. We will get the product collected and a new product will be sent to you. 
Refunds (if applicable)
  • To be eligible for a refund, you must send the product back to us. We will inspect the product once it is received and send you an email of acceptance of refusal of the refund request.
  • Refund/Replacement requests can be initiated from My Account Section of the website. You will need to sign up with us to access My Account Section. 
  • If refunds are approved, it will be processed, and a credit will automatically be applied to your credit card or original payment method within the next 30 days.
  • There are certain situations where no refunds will be applicable:
  • Any item that is not in its original condition, is damaged or has missing parts for reasons not attributable to Fizz Express. 
  • Any item that is shipped back to us 7 days after delivery. 
Late or missing refunds
  • If you haven’t received your refund yet, first check your bank account.
  • If you have paid by Credit Card, check your credit card statement. Depending on who your credit card service provider it is, it may take time for the refund to show in your account. 
  • If you have paid by debit card, please contact your bank and they will be able to assist you. 
  • We are always available at customersupport@fizzexpress.com should you need more help and support. 
Sale items (if applicable)
  • Customers are entitled to a refund on regular priced items, not on those that items are on sale. 
Exchange and Shipping (if applicable)
  • We only exchange products if they are damaged or defective. If your product is damaged or defected and needs to be returned, send us an email at support@fizzexpress.com and send your item to: JMD Megapolis, 3rd Floor, Unit No. 349 - 354, Sector 48, Sohna Road, Gurgaon - 122018 India
  • If you are returning a product, we will work with one of our shipping partners to collect the item from you. Incase our shipping partners are unable to pick the product from you, you will have to send the product back to us. The cost of shipping borne by you will be added to the cost of the product and will be returned back to you.
  • If you are shipping an item costing over Rs 75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
  • The replaced or exchanged product may take time to reach you depending on your location. 


Cancellation

  • To cancel your order, please mail your cancel request along with order number to customersupport@fizzexpress.com.
  • All cancellation requests should reach us within 48 hours of placing the order or before delivery of the product. Once the product is delivered, you will not be able to cancel the order. You maybe able to return the product.  
  • For orders made via credit and debit card, it will take 10-12 working days for the refund amount to reflect in your account. For COD orders, it will take atleast 20 working days.